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AGENCY RESOURCES

CareWhen Lite Training

These training tools are designed to help agencies configure and use CareWhen Lite. For additional assistance, please contact accountmanagement@assuricare.com.

Training Foundations

Foundations
Includes concepts for setting up CareWhen Lite correctly and ensuring proper rates are charged for caregiver services
Configuration
Includes instructions for configuring CareWhen Lite to reflect how you manage your agency

Adding & Managing Caregivers

Adding & Inactivating a Caregiver
Also includes caregiver prospects

Editing a Caregiver
‍‍Includes the options you have to edit a caregiver and what information you can track

Adding & Managing Clients & Visits

Adding & Inactivating a Client
Also covers client prospects

Editing a Client
Also includes what information you can track

Creating & Managing Visits
Includes assigning caregivers and the Find Available Caregiver feature

Billing & Payments

Billing Setup
Includes essential billing settings when setting up a new agency

Invoicing & Claims
Understand the difference between invoices and claims, and how they relate to different client types

Payment Tasks
The basics of generating payment invoices & claims, as well as applying payments to client balances

Reports

Understand all reporting options available, including the popular Scheduling & Billing reports